Official Phone Numbers

Local Office

(866) 931-7675
Texarkana field office direct line

National Hotline

(800) 772-1213
24/7 automated services available

TTY Service

(903) 791-1752
For hearing impaired individuals

Need to contact the Social Security Administration office in Texarkana, Texas? We've compiled all the essential phone numbers and contact information you need to reach the right department for your specific needs. Whether you're calling about retirement benefits, disability claims, or need to replace your Social Security card, having the correct contact information saves time and ensures you reach the right representative.

Primary Contact Numbers

Local Field Office: (866) 931-7675

This is the direct line to the Texarkana Social Security field office. Use this number when you need to speak with local staff about:

  • Scheduling in-person appointments
  • Checking on pending applications
  • Requesting replacement documents
  • Getting specific information about your case
  • Updating your personal information

Best Times to Call: Early morning (8:00-9:30 AM) or late afternoon (4:00-5:30 PM) typically have shorter wait times. Avoid calling on Mondays and the day after holidays when call volume is highest.

National Customer Service: (800) 772-1213

The national Social Security hotline is available Monday through Friday, 7 AM to 7 PM. This automated system can help you with basic inquiries and services such as:

  • Requesting benefit verification letters
  • Getting general information about programs
  • Starting applications for benefits
  • Reporting changes in circumstances
  • Accessing your my Social Security account

Specialized Contact Information

TTY Services for Hearing Impaired

If you are deaf or hard of hearing, you can call the TTY number (903) 791-1752. This service provides the same assistance as regular phone lines but is specifically designed for individuals who use TTY devices.

Important: TTY services are available during the same hours as regular customer service. If you don't have a TTY device, you can also use relay services through your state's telecommunications relay service.

Emergency Contact Situations

For urgent matters such as reporting the death of a beneficiary or stolen Social Security cards, call the national number (800) 772-1213 immediately. The automated system can connect you to emergency services even outside normal business hours.

Need to visit in person?

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When Should You Call?

Knowing when to call which number can save you significant time. Here's a guide to help you choose the right contact method:

Call the Local Office (866) 931-7675 When:

  • You need to schedule an appointment at the Texarkana office
  • You have documents to submit or questions about paperwork
  • You need help with complex cases or appeals
  • You want to speak with staff familiar with local procedures

Call the National Line (800) 772-1213 When:

  • You need basic information or services available 24/7
  • You want to start an online application
  • You need to report changes to your benefits
  • You're calling outside of local office hours

Phone Scam Alert: Social Security will never call you demanding immediate payment or threatening to suspend your benefits. If you receive such a call, hang up and report it. Always verify by calling the official numbers listed above.

Alternative Ways to Contact Social Security

While calling is often the quickest way to get help, Social Security also offers several other contact methods:

Online Services

Many services are available 24/7 through your personal my Social Security account. You can:

  • Check your earnings record and benefit estimates
  • Request replacement documents
  • Update your address and phone number
  • Start applications for benefits

In-Person Visits

For complex issues or when you need to submit original documents, visiting the Texarkana office location may be most effective. Remember to make an appointment first and bring all required documentation.

Tips for Successful Phone Calls

Follow these recommendations to make your call more efficient:

Before You Call

  • Have your Social Security number ready
  • Gather any relevant documents or reference numbers
  • Prepare a list of questions you want to ask
  • Check the office hours to ensure you're calling at the right time

During the Call

  • Be patient - wait times can be long during busy periods
  • Take notes of important information and reference numbers
  • Ask for clarification if you don't understand something
  • Request written confirmation of any changes or actions

Pro Tip: If you're put on hold for more than 30 minutes, you can usually press a number to receive a callback instead of waiting on the line. This feature is available on both local and national numbers.

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