Starting January 6, 2025, appointments are required for most Social Security services at the Texarkana office. This comprehensive guide will show you exactly how to book your appointment efficiently and what to expect during the process.

Schedule by Phone

(866) 931-7675 or (800) 772-1213

Monday-Friday: 8:00 AM - 7:00 PM

Best times to call: Early morning or after 6:00 PM for faster service

How to Schedule Your Appointment

Method 1: Call the National Number

The most reliable way to request your appointment is by calling the national Social Security Administration phone line. This automated system will connect you to the next available representative.

  • Primary Number: (866) 931-7675
  • Alternative Number: (800) 772-1213
  • Best Calling Times: Early morning (8:00-9:00 AM) or evening (after 6:00 PM)
  • Average Wait Time: 15-45 minutes depending on time of day
  • Language Support: English and Spanish available

Pro Tip

Have your Social Security number, date of birth, and reason for visit ready before calling. This will speed up the appointment booking process significantly.

Method 2: Online Scheduling (Limited Services)

While most services require phone scheduling, some appointments can be booked through your online account. This option is available for:

  • Replacement Social Security card requests
  • Benefit verification letters
  • Address changes
  • Direct deposit updates

Ready to create your online account?

Set Up My Social Security Account

What to Expect When Calling

When you call to schedule your visit, here's what will happen:

Step 1: Automated Menu

  • Listen to the menu options carefully
  • Select "Schedule an appointment" or press the appropriate number
  • You may need to enter your zip code (75501 for Texarkana)
  • The system will identify the closest office location

Step 2: Representative Assistance

  • Wait time varies (typically 15-45 minutes)
  • Representative will verify your identity
  • Explain the reason for your visit
  • Receive available appointment slots
  • Confirm your required documentation

Step 3: Appointment Confirmation

Once you've selected an available time slot, the representative will:

  • Provide your appointment date and time
  • Give you the office address and detailed directions
  • List what documents to bring
  • Provide a confirmation number
  • Explain arrival and check-in procedures

Important Scheduling Information

Appointment Availability

Due to high demand, appointment slots at the Texarkana office may be limited. Here's what you need to know:

  • Typical Wait Time: 1-3 weeks for general appointments
  • Expedited Services: Available for urgent situations with proper documentation
  • Peak Times: Beginning and end of each month tend to be busier
  • Best Availability: Mid-week appointments (Tuesday-Thursday) often have more options

Urgent Appointments

If you have an urgent situation (such as needing benefits to pay for food or shelter), mention this when calling. The SSA may be able to expedite your appointment scheduling.

Cancellation and Rescheduling

If you need to change your appointment:

  • Call at least 24 hours in advance when possible
  • Use the same numbers: (866) 931-7675 or (800) 772-1213
  • Have your confirmation number ready
  • No-show appointments may delay future scheduling

Services Requiring Appointments

Starting January 6, 2025, these Social Security services require appointments:

Benefit Applications

Card Services

Appeals and Reviews

  • Benefit appeals assistance
  • Overpayment discussions
  • Eligibility reviews

How to Prepare for Your Call

Information to Have Ready

Before calling to reserve your appointment, gather:

  • Your Social Security number
  • Date of birth
  • Current address and phone number
  • Specific reason for your visit
  • Preferred appointment times/days
  • Any relevant case numbers

Questions to Ask the Representative

  • What documents should I bring?
  • How long will the appointment take?
  • Is there anything I can complete online beforehand?
  • What are the current office hours?
  • Are there any special procedures I should know about?

Alternatives to In-Person Appointments

Online Services

Many services can be completed without visiting the office. Consider these options first:

Phone Services

Some questions can be answered over the phone without an appointment:

  • General benefit information
  • Payment inquiries
  • Medicare questions
  • Application status updates

Online Portal

For many services, visit the official SSA website:

Visit Official SSA Website

Official Social Security Administration website

Ready to schedule your appointment?

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